Verantwortungsvolles Spielen

Players' wellbeing is central to our mission at F1; we are committed to providing a safe, fair, and transparent environment for players in Germany and across Europe. Through clear policies, proactive account monitoring, and accessible support tools, our aim is to minimise harm and promote responsible play. The following page outlines our approach to F1 Responsible Gambling, the practical tools available to manage activity, guidance to recognise risk, and how to reach professional help. Safety and respect for personal limits guide all aspects of our service.

Player Protection Principles

Protection of vulnerable players is embedded in our policies and operational procedures. Regular risk assessments, age verification, and transaction monitoring form part of our approach so that potential issues can be identified early and handled sensitively. Compliance with UKGC standards and German market expectations underpins how we design controls and interactions with customers.

Tools to Manage Your Gambling Activity

Deposit and Loss Limits

Flexible deposit and loss limits are available in account settings and can be adjusted at any time to reflect personal budgets. Lowering limits takes effect immediately, while increases include a short cooling-off period to encourage considered choices. Our system records limits in EUR and aligns with German preferences for clear monetary controls.

Session and Time Limits

Session timers and reality checks help maintain awareness during play by notifying players of elapsed time and activity. Customisable time limits can be set for single sessions or daily use, and automatic reminders encourage pauses to prevent extended play.

Self-Exclusion and Cooling-Off

Short-term cool-offs and longer self-exclusion options are supported for customers who need a break or more permanent protection. During exclusion periods access to the account and marketing communications are restricted, and our team assists with the reactivation process only after any required cooling-off interval has passed.

Recognising Signs of Problematic Behaviour

Changes in deposit patterns, chasing losses, or gaming outside planned limits are common indicators of increasing risk. Our behavioural monitoring flags such patterns so that our support team can reach out with guidance, offer tools, or suggest a voluntary pause. Confidential handling of such cases is standard practice.

Guidance for Staying in Control

Setting realistic budgets, using deposit and time limits, and balancing gambling with other activities are practical steps we recommend to stay in control. Discussion with trusted friends or family and keeping clear records of spending can also reduce risk. Our goal is to empower responsible choices rather than encourage continued play.

Access to Professional Help and Support Organisations

When professional support is needed, we provide information on national and local German counselling services and helplines specialised in gambling harm. Referral to certified treatment providers, crisis lines, and independent advice organisations is part of our assistance, and our customer support team can facilitate contact details and next steps.